IT Admin

Provide first- and second-level support for hardware, software, applications, network connectivity, printing, mobile devices and related technology services. Support critical hotel platforms including PMS, POS, Microsoft 365, telephony, guest-facing systems, IPTV/digital signage, access control and other hospitality applications. Assist with servers, virtualization, storage, LAN/WAN, Wi-Fi, network switches, backup systems and associated infrastructure monitoring and troubleshooting. Troubleshoot incidents and coordinate escalations with Marriott technology teams, vendors and support partners to minimize operational downtime. Support Active Directory, user accounts, security groups, application access and periodic access reviews in line with approved authorization. Assist with cybersecurity controls, endpoint protection, patching, vulnerability remediation, security assessments, audits and Marriott IT compliance requirements. Monitor backups and participate in contingency, business continuity and disaster recovery activities. Maintain accurate IT asset inventory, technical documentation, support records and technology lifecycle information Support preventive maintenance, system upgrades, implementations, testing and technology projects; provide basic user guidance and training to Hosts. Maximum productivity and operational efficiency across hotel departments. High availability of hotel technology systems and services. Enhanced guest satisfaction through reliable technology and rapid incident response. Effective utilization of technology investments and system functionality. Compliance with Marriott IT, cybersecurity, data protection and technology standards. Timely resolution of IT incidents and service requests with minimal operational disruption. PREFERRED QUALIFICATIONS Diploma or Bachelor's Degree in IT, Computer Science, Information Systems or a related discipline. 2-3 years of experience in IT support, systems administration, infrastructure support or a similar role. Hotel, hospitality or other 24/7 operational environment experience is highly desirable. #LI-MA1