Systems Administrator

• Core Systems Administration • Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, licensing, groups, permissions and service health. • Manage identity and access processes, including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews. • Coordinate endpoint administration, device configuration, inventory, patching, compliance and device lifecycle activities. • Administer cloud-hosted and subscription-based systems, ensuring access, renewals, ownership and support arrangements are maintained. Enterprise Applications • Support the administration of CRM, ERP, PPM, DAM, workflow and reporting platforms as they are introduced. • Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements. • Work with system owners and users to translate operational requirements into practical system solutions. Security and Service Management • Apply cybersecurity, data protection, access-control and information-handling standards. • Maintain accurate records of system access, configuration, licences, assets and service changes. • Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors. • Support system upgrades, patches, releases and configuration changes. • Escalate security risks, recurring incidents and access exceptions when required. Documentation and User Support • Maintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs. • Prepare user guides, FAQs and short training materials for core systems and new applications. • Identify recurring issues and recommend improvements to system reliability, efficiency and user experience. • Provide clear and patient guidance to technical and non-technical users. • Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field. • Minimum 4 years of experience in systems administration, IT operations, infrastructure support or cloud platform administration. • Hands-on experience with Microsoft 365, Azure/Entra ID, Teams, SharePoint, OneDrive, endpoint tools, permissions, licensing and user lifecycle management. • Experience working with managed service providers, application vendors and external technical teams. • Exposure to ERP, HRIS, CRM, PPM, DAM, workflow automation or reporting platforms is desirable. • Microsoft 365, Azure/Entra ID, endpoint management, ITIL, cybersecurity, networking or cloud certifications are an advantage. • Strong troubleshooting, documentation, communication and customer-service skills. • Ability to work effectively in an evolving technology environment.