Microsoft 365 Consultant (L2)

Responsibilities • Microsoft 365 Administration: Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres. • Migration Services: Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive. • Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection. • Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing. • Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business. • Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing. • Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response. • Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required. • L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics. • Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation. • Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions. • Requirements • 3-5 years of hands-on experience with Microsoft 365 technologies. • At least 2 years of experience in customer-facing consulting or managed services. • Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects. • Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online. • Good understanding of on-premises Active Directory, Exchange Server, and DNS. • Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules. • Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools. • Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools. • Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams. • Certifications • Mandatory: Microsoft 365 Certified: Administrator Expert (MS-102). • Preferred: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102). Microsoft Certified: Identity and Access Administrator Associate (SC-300). Microsoft Certified: Information Security Administrator Associate (SC-401). Microsoft 365 Certified: Teams Administrator Associate (MS-700). • Good to Have • Experience with Microsoft 365 Copilot readiness assessments and rollout. • Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps. • Experience supporting UAE government or semi-government customers. • Arabic language proficiency. • Candidate Requirements • Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay. • Available to join immediately or within 15 days. • A valid UAE driving licence is preferred for customer site visits. • Willing to work at customer premises and support occasional after-hours change windows.