Housekeeping Team Leader

The Housekeeping Team Leader is responsible for overseeing daily housekeeping activities, ensuring that guest villas, public areas, and back-of-house facilities are maintained to the highest standards of cleanliness, hygiene, and presentation. The role involves coordinating daily assignments, guiding and supporting housekeeping associates, conducting quality inspections, and ensuring exceptional guest experiences in line with Our Habitas service standards and brand philosophy. Housekeeping Operations • Coordinate and supervise daily cleaning activities across guest villas, public areas, and assigned facilities. • Allocate daily tasks to housekeeping associates based on occupancy, operational priorities, and staffing levels. • Ensure guest villas are cleaned, inspected, and prepared according to established standards and timelines. • Monitor arrival, departure, stayover, and special-request villa cleaning. • Ensure proper handling, storage, and replenishment of guest amenities, linens, and housekeeping supplies. • Coordinate with Front Office and Maintenance to ensure timely villa readiness and resolution of operational issues. • Report maintenance defects, damages, and safety hazards promptly. Quality Assurance & Guest Experience • Conduct regular inspections of guest villas and assigned areas to ensure compliance with cleanliness and presentation standards. • Ensure all guest requests are handled promptly, professionally, and with attention to detail. • Support personalized guest experiences by anticipating needs and communicating preferences to the team. • Address minor guest concerns and escalate unresolved issues to the Housekeeping Supervisor or Manager. • Ensure guest privacy, confidentiality, and security are maintained at all times. • Monitor and maintain cleanliness in guest-facing and back-of-house areas. Team Leadership & Development • Lead, motivate, and support housekeeping associates during daily operations. • Conduct daily briefings to communicate assignments, priorities, guest requirements, and service expectations. • Provide on-the-job training, coaching, and guidance to new and existing team members. • Monitor team productivity, performance, grooming, and adherence to resort standards. • Promote teamwork, accountability, and a positive working environment. • Report performance concerns and operational challenges to the Housekeeping Supervisor or Manager. • Support the development of associates through regular feedback and recognition. Inventory & Equipment Management • Monitor the proper use and availability of cleaning supplies, chemicals, linens, amenities, and equipment. • Assist with stock counts, inventory control, and replenishment requests. • Ensure housekeeping equipment is maintained, cleaned, and stored correctly. • Monitor linen usage and minimize losses, damage, and unnecessary wastage. • Ensure cleaning chemicals are properly labeled, stored, and handled according to safety procedures. • Support sustainability initiatives through responsible use of water, energy, and cleaning materials. Health, Safety & Compliance • Ensure compliance with housekeeping SOPs, hygiene requirements, and health and safety regulations. • Reinforce safe working practices, including proper use of personal protective equipment and cleaning chemicals. • Ensure lost-and-found items are reported, recorded, and handled according to resort procedures. • Report accidents, incidents, suspicious activities, and security concerns immediately. • Maintain safe and organized housekeeping storage areas and service facilities. • Ensure compliance with resort grooming, attendance, and professional conduct standards. Administrative & Operational Coordination • Maintain accurate records of villa inspections, cleaning assignments, and completed tasks. • Update villa status and communicate discrepancies with Front Office. • Assist in preparing daily work schedules and monitoring attendance. • Support the Housekeeping Supervisor or Manager in operational reporting and departmental initiatives. • Participate in departmental meetings, training sessions, and quality improvement activities. • Perform other reasonable duties assigned by management to support resort operations. • High school diploma or equivalent; hospitality-related qualifications are an advantage. • Minimum 2 3 years of housekeeping experience, preferably in a luxury hotel or resort. • Previous experience as a Senior Housekeeping Attendant or in a team-leading capacity is preferred. • Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards. • Familiarity with cleaning chemicals, equipment, linen handling, and safety procedures. • Good command of English; additional languages are an advantage. • Basic computer skills and familiarity with hotel property management systems are desirable.