Housekeeping Team Leader

Job Description • Conducts daily briefing for Room Attendants • Conducts daily inspection of employee grooming. • Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness. • Conducts on the job training for all Room Attendants. • Maintains effective employee relations. • Checks and maintains equipment and machines used. • Prepares job orders and co-ordinate with Engineering for follow up. • Ensure special attention given to VIP rooms. • Attends daily briefing with EKH/AEH in Housekeeping. • Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately. • Proper handover and take over of the incoming and out going shifts to be handled well. • Report all Lost & Found items to Housekeeping. • Prepare discrepancy report for the front office. • Conduct fumigation for the rooms and floors. • Follow up Do not Disturb rooms. • Prepare inventory for room linen. • Notify Housekeeper any damage caused by guest. • Check and follow all maintenance report If the work is incomplete. • Waters and changes all flowers as per schedule requirement. • Ensures that all flower arrangements look pleasant before the delivery to the rooms. • While inspecting guest rooms and other area there should be eye for detail. • Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours. • Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance. • Monitor the Key Issue no. 3 / Entering/Leaving a guest s room is followed by the room attendant. • Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas.. • Oversee the work of PA attendant • Handle all service matters to guests in the station • Be responsible for supervising the activities of Room attendant. • Check all check-out rooms and guest rooms • Be fully aware of the Rixelence of the day • Proper grooming at all times • Show fullest cooperation and respect within the team and other departments • Is aware of the daily activities and has product knowledge of all the hotel facilities Qualifications • University degree in any field • Minimum 2 years in a similar role with a five-star hotel. • Passionate about creating extraordinary service • Ability to work as part of a team to ensure guest satisfaction • Strong verbal communication skills