Assistant Housekeeping Manager

Job Description • Assist in managing daily housekeeping operations, including room inspections of guest rooms and for VIP arrival. • Collaborate with the Housekeeping Manager or Director of Housekeeping to develop and implement cleaning schedules and procedures. • Supervise and train housekeeping staff, ensuring adherence to hotel standards and safety protocols. • Manage VIP arrivals and special requests, coordinating with the Front Office department or any other involve department. • Monitor and control inventory of cleaning supplies, linens, and guest amenities. • Implement and oversee maintenance and repair programs of guest rooms. • Assist in budget preparation and cost control measures. • Respond promptly to guest inquiries and concerns, maintaining a high level of customer service in accordance with the hotel and service expectations. • Stay informed about industry trends and innovative cleaning techniques. • Ensures adherence to international standards of hygiene and cleanliness in all areas (Front and Heart of the House). • Prepares duty roster for housekeeping employees. Qualifications • Is aware of the daily activities and has product knowledge of all the hotel facilities • Qualification in Hotel Management with a diploma or equivalent certification • Has 2-3 years of experience in a similar role within the hospitality industry in a 4 5 star hotel • Strong proficiency in Microsoft Office, particularly Excel and Word • Excellent knowledge of hotel standards, business practices, and housekeeping operations • Outstanding leadership and team management skills • Exceptional communication and interpersonal abilities in English • Proven experience in staff training and development • Strong problem-solving and decision-making capabilities • Meticulous attention to detail and ability to multitask in a fast-paced environment • Knowledge of floral decoration, materials, fabrics, and flooring • Physical stamina to work across various hotel areas and respond to visual and auditory cues • Flexibility to work different shifts, including weekends and holidays • Familiarity with inventory management and budgeting processes • Show fullest cooperation and respect within the team and other departments What is in it for you: • Employee benefit card offering discounted rates at Accor worldwide • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world! • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 • Is aware of the daily activities and has product knowledge of all the hotel facilities • Qualification in Hotel Management with a diploma or equivalent certification • Has 2-3 years of experience in a similar role within the hospitality industry in a 4 5 star hotel • Strong proficiency in Microsoft Office, particularly Excel and Word • Excellent knowledge of hotel standards, business practices, and housekeeping operations • Outstanding leadership and team management skills • Exceptional communication and interpersonal abilities in English • Proven experience in staff training and development • Strong problem-solving and decision-making capabilities • Meticulous attention to detail and ability to multitask in a fast-paced environment • Knowledge of floral decoration, materials, fabrics, and flooring • Physical stamina to work across various hotel areas and respond to visual and auditory cues • Flexibility to work different shifts, including weekends and holidays • Familiarity with inventory management and budgeting processes • Show fullest cooperation and respect within the team and other departments