About the job
Based at the Mandarin Oriental Downtown, Dubai within the RB&E Department in Dubai, the Hostess will take reservations for the outlet and if required for any other outlets and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the host welcomes and escorts guests with the overall objective to delight and satisfy each and every one of them. If necessary, she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.
As a Hostess, you will be responsible for the following duties:
• Have a very good understanding of the outlet s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
• Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Host in a high-volume restaurant with highest levels of service is preferred.
• Minimum 2 years experience working as Host in a luxury hotel environment.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with Table Management System procedures is preferred.
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AccorHotel · Ras Al Khaimah - United Arab Emirates
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