Guest Service Agent

Job Description • Greet guests upon arrival and assist with the check-in process. • Handle check-out procedures, including billing and payment processing. • Address guest inquiries, requests, and complaints promptly and professionally. • Provide information about hotel amenities, services, and local attractions. • Manage room reservations and cancellations using the hotel s booking system. • Assist with modifications to existing reservations. • Relay messages and information to guests and team members. • Coordinate with housekeeping and maintenance teams to fulfil guest requests. • Promote hotel services and amenities, including room upgrades and special packages. • Handle payments and maintain accurate financial records. • Ensure adherence to hotel policies and procedures, especially concerning safety and security. • Handle emergency situations calmly and efficiently. • Maintain accurate guest records and documentation. • Assist with inventory management of supplies and amenities. Qualifications • High school diploma or equivalent; a degree in hospitality management or a related field is a plus. • Previous experience in customer service or the hospitality industry is preferred. • Familiarity with hotel management software and Microsoft Office Suite.. • Strong communication and interpersonal skills. • Ability to handle stressful situations and resolve conflicts effectively. • Attention to detail and strong organizational skills. • Proficiency in using computer systems • Basic math skills for handling payments and transactions. • Ability to work flexible hours, including nights, weekends, and holidays.