Front Desk Agent

• Performs all Front Desk operations including check-in, check-out, room allocation, and billing in an efficient and professional manner. • Greets guests warmly upon arrival and departure, ensuring a positive first and last impression. • Acts as the main point of contact for guest inquiries, requests, and concerns, ensuring prompt resolution. • Builds strong relationships with guests through personalized interaction and engagement. • Ensures VIP guests, repeat guests, and special occasions are recognized and handled with care. • Proactively anticipates guest needs and coordinates with relevant departments to exceed expectations. • Handles guest complaints with empathy and follows through to ensure complete satisfaction. • Maintains accurate guest profiles, preferences, and records in the system. • Coordinates with Housekeeping, Food & Beverage, Concierge, and other departments for seamless service delivery. • Manages reservations, room status updates, and special requests effectively. • Ensures lobby presence during peak hours to engage with guests and enhance their experience. • Monitors guest feedback and takes initiative to improve service standards. • Ensures proper cashiering procedures, including handling payments and maintaining accuracy. • Supports in emergency situations and follows hotel policies and procedures. • Ensures effective communication and detailed handover between shifts.Company Description Qualifications • Diploma or degree in Hospitality Management with at least 1 2 years of experience in Front Office or Guest Relations within a hotel environment. • Strong communication and interpersonal skills with the ability to handle both operational tasks and personalized guest interactions; additional language skills are an advantage. • Well-groomed and presentable, with good knowledge of front office systems, problem-solving abilities, and flexibility to work shifts while maintaining high service standards.