Guest Service Agent

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out. • Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay • Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail • Handle guest inquiries and resolve issues promptly and professionally • Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah • Coordinate with other departments to fulfill guest requests and ensure their comfort • Maintain a neat and organized front desk area • Process payments and manage guest accounts with precision • Uphold the hotel's standards of excellence in customer service and professionalism • Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment • Process all incoming and outgoing calls accurately and courteously • Maintain detailed knowledge of the Hotel s fire, life and safety system • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling • Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred • Excellent communication and interpersonal skills, with a focus on customer service • Strong attention to detail and efficient problem-solving abilities • Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite • Ability to work in a fast-paced environment and handle multiple tasks simultaneously • Flexible schedule, including availability to work evenings, weekends, and holidays • Fluency in English (both written and spoken) • Fluency in Arabic is an advantage • Knowledge of local attractions and services in Sharjah and the surrounding areas • Cultural sensitivity and awareness to cater to a diverse international clientele • Ability to maintain a professional and friendly demeanor in all interactions • Strong organizational skills and the ability to prioritize tasks effectively