Guest Relation Agent - Residences

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury. Job Description We are seeking an enthusiastic and customer-focused Guest Relations Agen t to join our luxury residential team at SO/ Uptown Dubai Residences. In this role, you will deliver exceptional personalized service to residents, homeowners, and their guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism. Key Responsibilities • Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service. • Build strong relationships with residents, anticipating their needs and preferences. • Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas. • Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution. • Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery. • Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements. • Conduct courtesy calls, collect resident feedback, and support resident engagement activities. • Maintain accurate records of resident preferences, requests, and follow-ups. • Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence. Qualifications • Previous experience in Guest Relations, Concierge, or luxury hospitality preferred. • Excellent communication, interpersonal, and problem-solving skills. • Strong attention to detail and a passion for personalized service. • Professional appearance, positive attitude, and flexibility to work shifts. • Fluency in English; additional languages are an advantage. **Preferred Qualifications** • Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage. • Previous experience in a luxury hotel, branded residences, or high-end hospitality environment. • Familiarity with VIP guest management protocols and personalized luxury service standards. • Certification in hospitality or customer service excellence is an advantage. • Excellent communication, interpersonal, and problem-solving skills. • Strong teamwork and collaboration skills. • Professional appearance, attention to detail, and a passion for exceptional service. • Flexibility to work shifts, weekends, and public holidays as required. • Previous experience in Guest Relations, Concierge, or luxury hospitality preferred. • Excellent communication, interpersonal, and problem-solving skills. • Strong attention to detail and a passion for personalized service. • Professional appearance, positive attitude, and flexibility to work shifts. • Fluency in English; additional languages are an advantage. **Preferred Qualifications** • Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage. • Previous experience in a luxury hotel, branded residences, or high-end hospitality environment. • Familiarity with VIP guest management protocols and personalized luxury service standards. • Certification in hospitality or customer service excellence is an advantage. • Excellent communication, interpersonal, and problem-solving skills. • Strong teamwork and collaboration skills. • Professional appearance, attention to detail, and a passion for exceptional service. • Flexibility to work shifts, weekends, and public holidays as required.