Guest Experience Agent/ Receptionist

At JA The Resort , every arrival is a story waiting to be written. We're looking for a passionate Guest Experience Agent who genuinely enjoys connecting with people, anticipating needs before they're spoken, and turning simple moments into lasting memories. If you speak Russian, German, or French , love meeting people from around the world, and have a natural talent for making others feel welcome, we'd love to meet you. What You'll Be Doing Creating exceptional first and last impressions through personalized guest interactions Welcoming guests with warmth, professionalism, and genuine hospitality Anticipating guest needs and delivering thoughtful solutions before they're requested Acting as a trusted point of contact in the resort lobby, providing information, assistance, and memorable service Promoting resort experiences, guest benefits, and loyalty programs that enhance every stay Assisting with special occasions, VIP arrivals, and guest celebrations Collaborating with colleagues across the resort to ensure every guest journey feels seamless Turning feedback, requests, and challenges into opportunities to exceed expectations What We're Looking For Minimum 2 years of experience in hospitality, guest relations, front office, or a similar guest-facing role Confidence in creating personalized and memorable guest experiences Excellent communication skills in English Additional language skills in Russian, German, or French are highly valued Knowledge of hotel systems such as Protel is an advantage A naturally warm, engaging, and service-oriented personality Someone who thrives in a dynamic luxury hospitality environment