Field Service Technician

Job Description: • Provide service-related assistance by way of phone support. • Attend field breakdowns and repair crane in a timely manner. • Maintain service reports and submit these in a timely manner upon completion of repair. • Provide feedback on component failure. • Train distributors in the commissioning of the first new product. • Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer. • Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance. • Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties. • Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems. • Perform other ad-hoc duties as assigned. Job Requirement: • High School with 5 years or greater of technical service & support related working experience preferably in the crane industry or heavy equipment industry. • OEM or dealer experience in heavy equipment/Crane background is advantageous. • Specialist training in the crane industry or on Manitowoc Cranes is advantageous. • Trade certificate in either Mechanical or Electrical trades, with a high level of automotive and Canbus electrical diagnostic skills. • Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes. • Ability to read and work with electronic and hydraulic schematics.