Experience Design Team Leader

About the Role We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint. Roles and Responsibilities • Define the future-state ecosystem experience architecture and blueprint. • Define and own the end-to-end customer experience architecture across the company's service ecosystem. • Design connected service ecosystems rather than standalone touchpoints. • Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning. • Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards. • 8 12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments. • Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning. • Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards. • Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.