UI/UX Consultant

• Lead the end-to-end UI/UX design process for corporate digital channels, from research and ideation through prototyping, testing, and final delivery. • Conduct comprehensive customer journey reviews to identify gaps, pain points, and opportunities for enhancement. • Perform UI/UX reviews and analytics, leveraging data to inform design direction and improve both usability and user satisfaction. • Collaborate with cross-functional teams including product managers, business analysts, engineers, and country leads to ensure localized and scalable solutions. • Implement digital platforms and experiences across multiple countries, tailoring interfaces to meet regional requirements and regulatory standards while maintaining a unified brand experience. • Focus relentlessly on customer experience, integrating user-centered design principles and practices at every stage of the product lifecycle. • Drive customer engagement initiatives, collecting and synthesizing feedback from end users and stakeholders to inform continuous improvement. • Facilitate customer feedback sessions, usability testing, and workshops to gather actionable insights into customer needs and expectations. • Stay updated with UI/UX and fintech industry trends, advocating for innovative approaches to digital banking challenges. QUALIFICATIONS & EXPERIENCE: • Bachelor’s or Master’s degree in Design, Information Systems, or a related field. • Professional certifications in UX, UI, or related disciplines. • Working knowledge of agile development methodologies and digital banking ecosystems. • Proven experience in the full UI/UX design process for digital banking or financial services, ideally within the corporate banking space. • Demonstrated ability to conduct customer journey mapping, UI/UX reviews, and leverage analytics to drive design outcomes. • Experience implementing digital systems and products across multiple countries, with an understanding of localization and compliance. • Strong focus on customer experience, with a portfolio showcasing user-centered solutions and measurable impact on engagement and satisfaction. • Skilled in gathering, interpreting, and actioning customer feedback through interviews, surveys, and usability studies. • Excellent stakeholder management and communication skills, with the ability to align diverse teams around a shared vision for digital transformation. • Proficiency in design tools (such as Sketch, Figma, Adobe XD, InVision, or equivalent) and familiarity with analytics platforms. • Innovative thinker with a passion for solving complex problems and delivering seamless, intuitive digital experiences. • International or multi-country project experience strongly preferred. • Professional training in UI/UX • Experience with Agile, Scrum, or other iterative development frameworks. • Advanced data analytics and visualization skills. • Prior experience with corporate banking channels • Proven track record of successful digital product launches in banking or fintech.