Engineer IGW & Fixed Services Monitoring

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward Key Accountabilities • Responsible to handle troubleshooting / resolving Fault Management, Customer & Carrier complains, efficiently communicating and effective incident handling. • Provide the needed on-time technical support to monitoring team for all issues happens in the domains. • Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs. • Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring. • Overall responsibility of running network health check reports/queries/scripts and to highlight findings. • Handling daily Incidents/TTs as per du operation policies and scope of work. • Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults. • Keep Team Lead and Manager up to date with regular progress reports on incidents progress. • Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain. • Ensure monitoring and analysis of vendor performance for incident handling. • Prepare incidents related technical reports and documentation. • Support new project/ services acceptance from SOC Operations. • Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. • Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis. Qualifications: • Bachelor s degree in Telecom or relevant engineering stream Experience: • Minimum 6 to 7 years of experience in IGW Network for telecommunication industry. • Thorough knowledge about call routing on the Soft switch. • Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated. • Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured. • High level idea of service flow within the fixed voice network and IGW s. • Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory. • Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory. • Idea of network performance KPI s like ASR, ACD, NER etc & knowledge of issues which impact performance is a must. • Knowledge of ITIL framework good understanding of operational process. • Experience in Huawei Soft switches Huawei ATCA SoftX3000, ISBC, UMG8900, Alarm & Performance Monitoring using Huawei U2000. • Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC. Skills • Technical competence on IGW s, ISBC technologies and Fixed Voice Network. • Technical knowledge and understanding of Mobile Core networks. • Problem Solving and Decision Making • Must have a friendly personality and good customer service skills in order to clearly and effectively communicate • technical situations to non-technical personnel. • Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. • Team Work and Cooperation able to motivate and inspire the team. • Good communication skills • Initiative and Commitment to Achieve • Must have exceptional customer focus internally and externally. • Able to handle multiple complex problems in a highly stressful environment. • Analytical thinking. • Bachelor s degree in Telecom or relevant engineering stream Experience: • Minimum 6 to 7 years of experience in IGW Network for telecommunication industry. • Thorough knowledge about call routing on the Soft switch. • Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated. • Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured. • High level idea of service flow within the fixed voice network and IGW s. • Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory. • Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory. • Idea of network performance KPI s like ASR, ACD, NER etc & knowledge of issues which impact performance is a must. • Knowledge of ITIL framework good understanding of operational process. • Experience in Huawei Soft switches Huawei ATCA SoftX3000, ISBC, UMG8900, Alarm & Performance Monitoring using Huawei U2000. • Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC. Skills • Technical competence on IGW s, ISBC technologies and Fixed Voice Network. • Technical knowledge and understanding of Mobile Core networks. • Problem Solving and Decision Making • Must have a friendly personality and good customer service skills in order to clearly and effectively communicate • technical situations to non-technical personnel. • Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. • Team Work and Cooperation able to motivate and inspire the team. • Good communication skills • Initiative and Commitment to Achieve • Must have exceptional customer focus internally and externally. • Able to handle multiple complex problems in a highly stressful environment. • Analytical thinking.