Engineer Service Delivery Network

Key Accountabilities • Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP. • Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs. • Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring • Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done • Meeting with service owners as customers to understand their problems and giving proper response for their queries. • Handling daily Trouble Tickets as per du operation policies and scope of work. • Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network. • Providing the needed update for RFO Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place. • Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used. • Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required • Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions • Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy. • Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable. • Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues. • Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network. • Ensure consistency of network configuration and configuration database • Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform • Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated. • Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization • Develop technical reports and documentation • Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. • Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis. • Review, approve, prepare MOP and implement connectivity CRs for different du business needs Experience: • Minimum 10 years of experience in Service Delivery Network (DC) for telecommunication industry • Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers protocols as per OSI and TCP/IP stacks. • Should have experience on Cisco ACI, ASR, LB (Citrix & F5), Packet Flow Switches (PFS) and TAPs • Should have experience on legacy platforms N7K, N5K, 7600, 6500, 3750, 2960 routers and switches • Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls Skills • Problem Solving and Decision Making • Team Work and Cooperation • Good communication skills • Initiative and Commitment to Achieve • Excellent understanding of security infrastructure components and building highly available computing environment • Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services. • Detailed knowledge of security solutions operation techniques • Must have exceptional customer focus internally and externally. • Able to handle multiple complex problems in a highly stressful environment. • Minimum Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent) • Cisco Certified Network Professional CCNP (CCIE Preferred) or other industry certification in DC domain