Engineer IPTV Operations

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward. Key Accountabilities • 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution. • Able to generate Audit, health, capacity Reports • Perform IGW tasks including testing with new partner • Acceptance Testing and New Feature Implementation • Handling Customer Complaints • Configuration Changes in IGW core nodes ( SOFTX3000, SBC) • Trouble Ticket resolution within SLA • Operations and maintenance of SBC and IGW • Able to read, understand and analyses to the call flow and Telecom Protocol traces • Have strong communication ability with customer and handle VIP care cases. Skills • Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow. • Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting. • Time and resource management. • Report analysis skills. • Communication, Flexibility and Customer Service Orientation. • Work under pressure an able to motivate and inspire the team. • Strong troubleshooting skills. Qualifications: • Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent. Experience: • More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities.