Customer Support Standar

About the Role Alfa Laval India is looking for an experienced Customer Support Specialist Standard Orders to join the Supply Chain & Logistics as a part of Customer Excellence team supporting customers across the Middle East region. The role will be responsible for managing complex international sales and service orders throughout the Order-to-Invoice cycle , ensuring timely execution, accurate documentation, and effective coordination with customers, suppliers, and internal stakeholders. Key Responsibilities • Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle . • Handle complex sales and service orders for international customers. • Coordinate with customers, suppliers, logistics partners, and cross-functional teams to ensure smooth order execution. • Support sales and service order management, including order entry, fulfilment tracking, invoicing, and order closure. • Ensure compliance with applicable Incoterms , international payment terms, and export documentation requirements. • Manage and understand payment terms such as Letters of Credit, Cash Against Documents , and other structured or mixed payment arrangements. • Handle processes related to Drop Shipments, Goods Receipt Notes (GRNs), Credit Notes, Debit Notes , and related commercial documentation. • Work effectively with large datasets and prepare meaningful reports and analyses. • Identify opportunities for process improvement, standardisation, and operational efficiency. Preferred Qualifications • BE. / B. Tech / A Bachelor's degree • The ideal candidate will have minimum 3-6 years of experience in a similar role or in industrial equipment manufacturing company • Experience in process improvement, or operational excellence initiatives. Certification or practical experience in Six Sigma will be an added advantage. • 3 6 years of relevant experience in customer support, order management, supply chain, or logistics operations. • Proven ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy, responsiveness, and timely execution. • Experience in managing sea freight, air freight, and courier shipments, with a strong understanding of the associated shipping, export, and customs documentation. • Strong understanding of sales and service order management processes. • Experience working with ERP systems such as SAP or Oracle . Experience with I Scala will be an added advantage. • Good knowledge of Incoterms, international payment terms, and export-related processes. • Advanced proficiency in Microsoft Excel , with experience in Power BI and other Microsoft tools. • Strong analytical, problem-solving, organisational, and coordination skills. • Excellent written and verbal communication skills, with the ability to work effectively with international customers and multicultural teams.