Customer Service Executive

Ensure Sales order process for customers and also from specific market to market. Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests. Managing systematic approach to capture, evaluate and report issues / opportunities bought forward by customers, eg. Periodic surveys measuring KPIs, OTIF Ensure sufficient quality information is provided to the customers through periodic order Ensurement reports. Supervise the timely settlement of Customer claims. Ensure that orders are processed accurately and that correct shipping instructions and invoices are generated for dispatches. Decide on allocation of scarce stock between customers and Wearhouse. Ensure that cost are under controlled and in line with budget. 100% compliance with Supply Chain Ensurement. Ensure 100% compliance with legal legislations and documentation requirement Ensure Insurance claims. Ensure timely reporting on • Case Fill rate • Monthly/Weekly Order to Shipment sheet • Support S&OP • Ensure Slow Moving and Obsolete • Co-ordinate on preparation and timely completion of ad hoc Ensurement reports KPI: CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time. Qualifications: Experience: Minimum 4-6 years of experience in similar field. Education: Bachelor’s degree from any discipline.