CRM Team Lead Microsoft Dynamics 365 CE

Summary: We are looking for an experienced CRM Team Lead to lead the delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions. The role involves managing a team, driving project delivery, and acting as the main point of contact between business and technical stakeholders. Key Responsibilities: • Lead and manage CRM consultants and ensure successful project delivery. • Act as the main point of contact between business and technical teams. • Oversee requirements gathering, solution design, and implementation. • Deliver and support D365 CE modules (Sales, Customer Service, etc.). • Monitor team performance, timelines, and deliverables. • Ensure adherence to best practices and quality standards. • Support pre-sales activities (demos, client discussions). • Handle client escalations and ensure timely resolution. • Participate in UAT, user training, and system adoption. Technical Skills: • Strong knowledge of Dynamics 365 CE modules (Sales, Customer Service, etc.). Experience with Power Platform is a plus. • Ability to translate business requirements into functional solutions. • Experience with Microsoft partners or global projects. Soft Skills: • Strong communication and stakeholder management. • Leadership and team management skills. • Problem-solving and decision-making abilities. • Very good English (written and spoken). • 6 8 years of experience in CRM / Business Applications. • Minimum 3+ years hands-on experience in Microsoft Dynamics 365 CE. • Proven experience in team leadership or project coordination. • Experience in full lifecycle CRM implementations. • Strong understanding of business processes and CRM solutions.