Coordinating Doctor

Key responsibilities Medical Case Management Provide medical oversight and direction for assistance cases managed by the Assistance Centre. Review medical information and assess patient condition, treatment plans, and clinical appropriateness. Advise on patient management, hospitalization planning, and ongoing care requirements. Maintain regular communication with treating physicians, patients, family members, clients, and insurers. Ensure effective handover of active cases between shifts. Medical Assistance Services Conduct telephone-based medical assessments and consultations. Provide medical advice and support to clients, patients, employers, and insurance partners. Coordinate referrals, specialist consultations, and inpatient care arrangements. Monitor patient progress and clinical outcomes. Medical Transportation & Repatriation Assess the need for medical evacuations and repatriations. Determine the most suitable mode of transport, including commercial flights, stretcher transfers, air ambulances, and medical escorts. Liaise with airline medical departments regarding fitness-to-fly assessments and clearance requirements. Act as a medical escort when required. Medical Liaison & Reporting Prepare detailed medical reports and case summaries. Communicate recommendations clearly to all relevant stakeholders. Maintain accurate case documentation and records. Collaborate with client medical teams, insurers, and healthcare providers to facilitate optimal patient outcomes. Network & Operational Support Support the identification and assessment of medical providers and facilities across the region. Participate in medical facility reviews and site surveys when required. Contribute to service improvements, clinical governance initiatives, and operational excellence projects Essential Requirements • Medical Degree or equivalent. • Minimum 5 years of post-graduate clinical experience in: • Emergency Medicine • Intensive Care • Acute Medicine • General Practice • Or a related acute care specialty. • Valid ALS (Advanced Life Support) certification or equivalent. • Excellent written and verbal communication skills in English and Arabic. • Strong clinical assessment and decision-making abilities. • Ability to work effectively under pressure in a 24/7 operational environment. Preferred Experience • Previous experience in telemedicine, medical assistance, emergency response, travel medicine, or insurance-related medical case management. • Exposure to aeromedical transport, evacuations, or repatriations. • Knowledge of healthcare systems across the Middle East. • Additional language skills are advantageous.