Dispatcher / Call Taker / Call Centre Operative

Requirements Requirements (mandatory) • Fluent French, Arabic and English , both spoken and written. • At least 2 years of experience in dispatch, a call centre, customer service, operations coordination or healthcare coordination. • Able to work independently, take ownership of client requests and make sound decisions without constant supervision. • Experience with, or a strong aptitude for, staff scheduling and rostering. • Good computer skills, including email, Office or Google tools, and dispatch or CRM systems. • Calm under pressure and able to multitask in a fast-paced environment. • Excellent communication and organisational skills, with strong attention to detail. • Fully available for rotating day and night shifts on weekdays, weekends and public holidays. Preferred • Medical background, such as nurse, paramedic or EMT. • Experience with medical assistance companies, international patient transfers or repatriations. • Additional languages. • Experience in ambulance, EMS, hospital or medical assistance dispatch. • Familiarity with Dubai and UAE geography and healthcare facilities. • BLS / first aid certificate. • Experience with Zoho or a similar CRM or rostering tool. • • Fluent French, Arabic and English , both spoken and written. • At least 2 years of experience in dispatch, a call centre, customer service, operations coordination or healthcare coordination. • Able to work independently, take ownership of client requests and make sound decisions without constant supervision. • Experience with, or a strong aptitude for, staff scheduling and rostering. • Good computer skills, including email, Office or Google tools, and dispatch or CRM systems. • Calm under pressure and able to multitask in a fast-paced environment. • Excellent communication and organisational skills, with strong attention to detail. • Fully available for rotating day and night shifts on weekdays, weekends and public holidays. Preferred • Medical background, such as nurse, paramedic or EMT. • Experience with medical assistance companies, international patient transfers or repatriations. • Additional languages. • Experience in ambulance, EMS, hospital or medical assistance dispatch. • Familiarity with Dubai and UAE geography and healthcare facilities. • BLS / first aid certificate. • Experience with Zoho or a similar CRM or rostering tool.