Clinic Coordinator

Surgical Patient Journey Coordination • Act as the primary point of contact for surgical patients throughout their surgical journey. • Coordinate surgery patients/ package registrations, appointments, follow-ups, and patient requests. • Coordinate surgical consultations, investigations, pre-operative assessments, admissions, and follow-up appointments. • Guide patients regarding surgical preparation requirements, documentation, insurance approvals, estimated costs, and admission processes. • Ensure timely scheduling and coordination of surgeries. • Conduct regular follow-up with patients to ensure readiness for surgery. Surgical Booking and Scheduling Management • Coordinate OT bookings in collaboration with surgeons, nursing teams, anaesthetists, and OT staff. • Ensure all required investigations, consents, and clinical clearances are completed prior to surgery. • Monitor and maintain surgical schedules and booking records. • Coordinate any surgery rescheduling, cancellations, or changes. • Ensure optimal utilization of theatre slots. Clinical and Operational Coordination • Liaise closely with Surgeons, Anaesthetists, Nursing Teams, Operating Theatre Staff, Radiology, Laboratory, Pharmacy, and Patient Administration teams. • Facilitate smooth communication between patients and healthcare providers. • Escalate patient concerns and operational issues to relevant departments. • Coordinate multidisciplinary requirements for surgical patients. Insurance and Financial Coordination • Coordinate pre-authorization and approval requirements with insurance departments. • Liaise with Finance and Revenue Cycle Management regarding surgical estimates and billing requirements. • Ensure patients receive appropriate financial counselling and package information where applicable. • Monitor approval turnaround times and follow up on pending authorizations. Patient Experience • Ensure a high standard of customer service for all surgical patients. • Address patient concerns, complaints, and service requests promptly and professionally. • Support VIP surgical patients and priority cases where required. • Promote a positive and coordinated patient experience throughout all stages of care. Reporting and Quality Improvement • Maintain surgical booking databases, trackers, and patient records. • Prepare reports on: • Surgical volumes • OT utilization • Cancellation rates • Insurance approval turnaround times • Patient satisfaction • Revenue performance • Participate in departmental audits and quality improvement initiatives. • Support achievement of departmental KPIs and operational objectives. Compliance • Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards. • Support accreditation and quality initiatives related to surgical services. • Adhere to all NMC policies, procedures, patient safety, and infection control standards. • Bachelor's degree in healthcare administration, business management, or a related field is preferred. • Minimum of 3 years of experience in a healthcare setting, with a focus on clinic operations and patient management. • Certification in medical office management or similar credentials will be advantageous. • Experience working with electronic health records (EHR) systems to streamline patient documentation and data management.