Case Manager

• Coordinate and manage client/patient cases to ensure smooth delivery of services. • Act as the primary point of contact for clients, families, and healthcare professionals. • Conduct assessments and identify client needs, concerns, and service requirements. • Develop, implement, and monitor individualized care or service plans. • Coordinate appointments, referrals, and follow-up services. • Maintain accurate case records, reports, and documentation. • Liaise with multidisciplinary teams to ensure effective communication and continuity of care. • Provide guidance, support, and information to clients and their families. • Monitor case progress and ensure timely resolution of issues and concerns. • Ensure compliance with organizational policies, procedures, and confidentiality requirements. • Prepare case summaries, reports, and updates for management. • Support quality improvement initiatives and service excellence. • Handle client inquiries and resolve concerns professionally and efficiently. • Assist in coordinating community resources and support services when required. • Bachelor's Degree in Healthcare Administration, Nursing, Social Work, Psychology, Public Health, Business Administration, or a related field. • Minimum 2-5 years of experience in case management, patient coordination, healthcare administration, customer service, or a similar role. • Fluent in Arabic and English (written and spoken). • Strong interpersonal, communication, and relationship management skills. • Ability to coordinate effectively with clients, families, healthcare professionals, and external stakeholders. • Excellent organizational and time management skills with the ability to manage multiple cases simultaneously. • Strong problem-solving, decision-making, and conflict-resolution abilities. • Experience in maintaining accurate records, reports, and documentation. • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). • Understanding of healthcare processes, patient support services, and care coordination is preferred. • Ability to handle sensitive and confidential information with professionalism. • Customer-focused with a compassionate and service-oriented approach. • Candidates currently available in the UAE are preferred. • Immediate joiners will be given preference. • No UAE healthcare license required. Please read the requirements carefully before applying. Only candidates currently available in the UAE will be considered.