Captain Waiter/Waitress

Job Description • Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions • Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels • Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards • Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to • Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion • Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures • Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities • Ensure strict adherence to cashiering procedures and financial controls • Maintain effective working relationships with all departments and contribute to departmental communications meetings • Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity Qualifications • Has 3-4 years' experience in 4-5 star Hotel • High School/Diploma or Degree in vocational hospitality