Role Summary
The Floor Supervisor supports the Restaurant Management team in overseeing daily front-of-house operations. The role ensures smooth service flow, high guest satisfaction, staff coordination, and adherence to brand standards while actively leading the service team on the floor.
Key Responsibilities
• Floor Operations & Service Flow: Supervises daily service operations to ensure smooth table turnover, proper sequencing, and efficient coordination between service, bar, and kitchen teams. Actively supports the floor during peak periods.
• Guest Experience & Service Standards: Ensures guests receive a high level of service in line with brand standards. Handles guest feedback and resolves minor complaints promptly, escalating issues to management when required.
• Team Supervision & Support: Guides, assigns, and monitors front-of-house staff during shifts. Provides on-the-job coaching, ensures proper grooming, and supports team discipline and professionalism.
• Coordination & Communication: Acts as a key communication link between the service team, kitchen, bar, and management. Ensures special requests, VIP notes, and service instructions are communicated clearly and executed accurately.
• Compliance & Reporting: Ensures adherence to operational procedures, hygiene standards, and safety guidelines. Assists management with daily checklists, shift handovers, and reporting of incidents or service challenges.
Qualifications/Skills
• Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure and during busy service
Strong communication and problem-solving skills
• Professional appearance and positive attitude
• Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure and during busy service
• Strong communication and problem-solving skills
• Professional appearance and positive attitude
Is this role a fit for you?
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