Butler

• Provide personalized and attentive butler service to guests throughout their stay, ensuring comfort, privacy, and satisfaction. • Welcome guests upon arrival, assist with check-in and check-out arrangements, and provide a warm and professional farewell. • Anticipate guest preferences and requirements, ensuring a seamless and memorable guest experience. • Assist guests with luggage handling, unpacking, packing, wardrobe arrangements, and other personalized services upon request. • Coordinate with Housekeeping, Food & Beverage, Concierge, Front Office, and other departments to ensure guest requests are handled efficiently. • Arrange and serve in-room dining, beverages, and special amenities in accordance with hotel service standards. • Ensure guest rooms and suites are properly prepared, maintained, and presented to luxury hospitality standards. • Assist with restaurant reservations, transportation arrangements, special occasions, and personalized guest experiences. • Maintain accurate records of guest preferences, special requests, and service requirements to enhance future stays. • Respond promptly and professionally to guest inquiries, concerns, and complaints, ensuring effective service recovery. • Maintain the highest level of confidentiality, discretion, and professionalism when handling guest information and requests. • Conduct regular room inspections to ensure cleanliness, amenities, equipment, and overall presentation meet hotel standards. • Build positive relationships with guests while maintaining professional boundaries and respecting cultural differences. • Ensure proper handling and care of guest belongings and valuables in accordance with hotel policies. • Promote hotel facilities, services, and experiences through personalized recommendations and appropriate upselling opportunities. • Follow all hotel policies, grooming standards, health and safety regulations, and luxury service procedures. • Perform any additional duties assigned by management to support hotel operations and guest satisfaction. Qualifications • Minimum 2 years of experience as a Butler, Guest Relations Agent, or in a similar guest-facing role within a luxury 5-star hotel. • Previous experience in luxury hospitality, VIP guest services, or personalized guest assistance is preferred. • Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage. • Strong knowledge of luxury service standards, guest etiquette, and cultural sensitivity. • Excellent attention to detail with the ability to anticipate guest needs. • Professional appearance, positive attitude, and strong personal grooming standards. • Ability to handle guest complaints and challenging situations with professionalism and discretion. • Strong organizational and multitasking skills with the ability to work under pressure. • Flexible to work rotating shifts, weekends, and public holidays. • Passionate about delivering exceptional guest experiences and exceeding guest expectations.