Avaya UC Engineer

We're looking for an Avaya UC Engineer to provide day-to-day L2/L3 support and to deliver implementation and upgrade projects for Avaya unified communications and call recording solutions at enterprise customers. • 4–5 years of hands-on experience with Enterprise Avaya Aura platform. • Experience in L2/L3 support for Avaya systems & escalate to Avaya when needed and follow cases through to closure. • Knowledge to Install, configure, and troubleshoot Avaya UC components and endpoints. • Proven active experience in Avaya upgrade projects. • Hands-on experience with Avaya Systems such as CM, SM, SMGR, AES, SBCE, G4xx gateways and Avaya Contact Recorder (ACRA). • Good Linux skills (RHEL/CentOS): CLI, troubleshooting, log analysis and administration tasks on Avaya servers like patching, services, logs, disk, and backups. • Good networking knowledge (TCP/IP, VLANs, routing, QoS, SIP) to work effectively with network teams. • Disciplined in documentation, ticketing, and status reporting. • Good communication skills in English (Arabic is a plus but not mandatory).