Technical Support Engineer

• Clean the BGM rack, projector lamp and filter, and AV rack in all meeting rooms. • Upgrade AV equipment firmware. • Replace printer toners • Support the Network team with physical troubleshooting of phone/PC connectivity, and the System team with new PC installation at user locations. • Inspect all IDF racks. • Miscellaneous tasks. • Coordinate with vendors on AV device issues (fault reporting / RMA). • Coordinate issues with BMS and report via ticketing system. • Check the status of remote controls, iPads, AMX touch panels, meeting room schedulers, the Azan prayer PC, the video wall, and Q-matic audio and video in the customer service area. • Test Clickshare and CYNAP connectivity, desk phones in meeting rooms, video conference network connectivity, video conferencing, mic clarity, and ceiling speakers and amplifier status.. • Check video conferencing camera clarity, meeting room projectors and screens, LED displays, AMX and Crestron processor status, Extron HDMI switchers, and microphones • Bachelor’s degree in IT, Computer Science, Electronics, or a related field. • 6+ years of hands-on experience in AV and IT support. • Strong knowledge of meeting room AV systems, video conferencing, projectors, displays, microphones, and audio systems. • Experience in troubleshooting network connectivity, desk phones, PCs, and AV equipment. • Hands-on experience with AMX, Crestron, Extron, ClickShare, and CYNAP systems. • Knowledge of firmware upgrades, preventive maintenance, and equipment inspections. • Ability to coordinate with vendors, manage fault reporting/RMAs, and collaborate with Network and System teams. • Strong troubleshooting, communication, and stakeholder-management skills.