Assistant Learning & Development Manager

Establishment Training Tools • Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Area Director of Learning & Development. • Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly. • Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture Department. • Orders and organises distribution of Training Certificates. • Ongoing information of arising problems or conflicts within the departments on a confidential basis. • Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement. Administration • Compiles course/training requirements and attendance. • Compiles hotel inspection reports, on the job observance. • Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements. • Counseling of supervisors/employees in training matters (How to Train, etc.). • Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements. • Implements MHR Learning & Development standards • Co-ordinates up-dating of personal files of employees together with the People & Culture Department. • Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property • Proper Quality Reporting and action planning implementation according to time frame. Training • Training of in-house Departmental Trainers, and selecting of those to cover every required field • Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors. • Ensures that departmental training schedules are established every month in advance. • Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable. • Oversees the property induction process and programs including WTM • Ensures completion of all training according to the company Training Matrix • Evaluates and updates property training programs and initiatives • Identifies strategic partners for development and delivery of training when appropriate • Drives e-learning within the property • Follows up with participants of external courses (including Area Learning Forum and M venpick Business Academy) to ensure learning is applied in the workplace Quality • Lead planning activities for Quality • Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance. • Setting quality assurance objectives and ensuring that targets are achieved. • Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development. • Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality. • Assists in new hire or recurrent training delivery as required. • Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required. • Promote quality and performance improvement throughout the hotel. • Identifying relevant quality-related training needs and deliver training. • Gather relevant data and produce statistical reports in a monthly basis. • Conducts internal Audits and inspections to ensure standards and objectives are met • Coach and motivate managers and staff and display high influencing skills • Performs special projects and other duties as assigned by management as required. General • Informs GM-HODs-Supervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip. • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. • Activities shall be guided by the principles shown within the Learning and Development purpose and objectives. • Takes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at Corporate Office. • Familiar with the Trust You and Quality related systemsCompany Description • 2 3 years' experience in L&D, HR, or training coordination roles within the hospitality industry • Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field • Certification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, and facilitation techniques • Proven track record in designing, delivering, and evaluating comprehensive learning and development programs • Demonstrated ability to lead and manage teams, fostering a culture of continuous learning and development • Strong communication and interpersonal skills with the ability to build effective relationships across all organizational levels • Proven ability to drive innovation in L&D practices and stay current with industry trends and best practices