Director of Training & Quality

Director of Training & Quality maintains the continuous improvement of quality standards, practices and scores in the Hotels as well as ensure that the hotel is using the "off-line" and "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner. • Establish a training network according to Kempinski standard, including spending time in operations to foster this network. • Analyse training needs and training effectiveness. • Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures • Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES • Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants. • Plan, design and deliver training programmes. • Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly. • Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance. • Coach and train managers and Departmental Trainers to improve departmental performance. • Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program. • Organise and supervise Kempinski DNA and brand immersion activities. • Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered. • Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. • Train and develop Training team members. • Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management • Identify potential training talent and propose & foster Master Trainer candidates. • Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report • In absence of a Training Coordinator, ensure that the responsibilities are fulfilled. • Lead by example and promote Kempinski s core values. • Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team. • Ensure that an objective Self Audit (using the Kempinski People Training Peer & Self Audit Tool) is completed at least once per year • Promote and implement Kempinski Corporate Training policies and procedures. • Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities. • Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel s policies on fire, hygiene, health & safety. • Take the lead on stretch projects as assigned by the General Manager and/or Regional Training team • Complete Peer audits as agreed with the General Manager and Regional Training team. • Investigates caused of quality concerns and propose improvement solutions • Conducts regular quality audits across all operation departments • Analyzes the quality data; discuss them with the concerned department heads and the implementation of quality programs and initiatives. • Creates /Shares the quality reports and action plans progress with the Hotel Manager and General Manager • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel • Bachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education • One year in a similar position within a luxury brand • Ability to work and communicate in a multinational environment • Administration skills • Planning and organizational skills • Verbal and written communication skills • Presentation skills • Customer service skills • Budgeting experience • Team leadership skills