Airport Greeter

JOB OVERVIEW The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards. DUTIES AND RESPONSIBILITIES • Welcome guests at the airport with a warm, professional, and personalized greeting. • Assist guests during arrival and departure procedures to ensure a smooth airport experience. • Identify and escort VIP guests, ensuring priority handling and special attention. • Coordinate guest transfers between the airport and the resort, including transportation arrangements. • Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives. • Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement. • Monitor flight arrivals and departures to ensure timely coordination of guest services. • Communicate guest arrivals, delays, or special requirements to the resort team. • Provide guests with accurate information about resort transfers, timing, and services. • Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency. • Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared. • Maintain a polished and professional appearance in line with luxury hospitality standards. • Support VIP protocols and ensure discreet, personalized service for high-profile guests. • Coordinate closely with Concierge, Transportation, and Front Office teams. • Ensure guest privacy, confidentiality, and security at all times. • Maintain a calm and organized presence in busy airport environments. • Report any operational issues, delays, or incidents promptly to management. • Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea s luxury standards. SKILLS • Excellent communication and interpersonal skills. • Strong customer service and guest engagement abilities. • Professional appearance with impeccable grooming standards. • Ability to remain calm, organized, and efficient in busy airport environments. • Strong coordination and time-management skills. • Attention to detail and ability to handle multiple flight schedules and guest movements. • Problem-solving skills and ability to manage last-minute changes effectively. • Ability to work under pressure while maintaining a luxury service mindset. • Strong teamwork and collaboration with resort and airport teams. • High level of discretion and respect for guest privacy and confidentiality. • Positive, proactive, and service-oriented attitude. • Flexibility to work shifts, early mornings, evenings, weekends, and holidays. • High school diploma or equivalent required; hospitality or tourism training preferred. • 1 3 years of experience in guest services, airport operations, concierge, or luxury hospitality. • Previous experience in a luxury hotel or resort environment is an advantage. • Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred. • Proficiency in English; additional languages are an advantage. • Basic knowledge of local transportation and travel coordination.