Door Attendant - Raffles The Red Sea (Saudi National)

Job Description Key Roles & Responsibilities • Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible. • Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience. • Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently. • Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner. • Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free. • Uphold the brand s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable. • Act as a storyteller, sharing knowledge about the resort s nature-focused concept and the unique natural beauty of the Red Sea destination. • Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive. • Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards. • Adhere to all Raffles and Accor hygiene, safety, and service standards at all times. Qualifications Personal Attributes & Experience • High School Diploma or equivalent; a degree in Hospitality Management or a related field is an asset. • Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort. • Must possess a valid driving license and have experience with luxury vehicle handling. • Excellent communication skills with a professional appearance and etiquette aligned with luxury standards. • Fluent in English; Arabic and other languages are considered a significant asset. • Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required. • A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service. • Experience in a resort pre-opening environment is highly desirable. Additional Information • Understanding of Ultra-Luxury guest expectations and brand alignment. • experience in project coordination, scheduling, and document control during pre-Opening stages. • Experience in pre-Opening is a must. • A proactive, anticipatory approach with a strong sense of ownership and accountability. • Impeccable grooming and personal presentation aligned with Luxury standards.