Assistant Front Desk Manager

What You Will Do: • Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures. • Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards. • Resolve guest concerns and requests promptly with genuine care and effective service recovery. • Ensure all guest preferences and special requests are accurately recorded and communicated across departments. • Oversee training and mentoring of Guest Services Agents and support team members in daily duties. • Assist in the development of front desk procedures and systems in preparation for the resort opening. • Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey. • Handle VIP arrivals and special occasions with personalized attention and elevated service. • Monitor guest satisfaction scores and contribute to strategies for continuous improvement. • Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment. • A hands-on, guest-focused approach with strong leadership and problem-solving skills. • Pre-opening experience is an advantage. • Excellent communication, interpersonal, and organizational skills. • Fluency in English & Arabic is required. Knowledge and Skills • Bachelor s degree, preferably in Hospitality Management. • Minimum of 2 years experience in a 5-star hotel or resort Front Office department. • Strong working knowledge of hotel property management systems. • A proactive and adaptable attitude with the ability to remain calm under pressure. • Excellent attention to detail and guest service standards. • Excellent communication skills, both verbal and written, in Arabic and English . • Fluent in English and Arabic, with strong reading, writing, and oral proficiency. • Locals only as per the Saudi labor law