Lobby Ambassador

Job Description • Welcome guests with warmth and professionalism upon arrival and departure. • Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations. • Anticipate guest needs and provide personalized service to create memorable experiences. • Escort VIPs, long-stay guests, and special occasion guests when required. • Maintain a visible presence in the lobby and public areas to proactively engage with guests. • Assist guests with transportation arrangements, restaurant reservations, and other requests. • Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution. • Promote hotel facilities, services, dining outlets, wellness offerings, and special events. Qualifications • Diploma and Degree from preferably hospitality or related field. • Minimum 1 year relevant experience. • Excellent communication skills in English. • Possesses strong interpersonal skills.