Administrative Receptionist

• Greeting and welcome all visitors and clients in a friendly and professional manner. • Issue customer service tokens to all customers and ensure visitors are directed to appropriate person or directed to seating area. • Offer refreshments and ensure that the baristas are taking care of the customers. • Keep the customers updated and engaged, if there are any delays, at the waiting area. • Ensure only one customer is being attended at a time by our staff. • Check all counters frequently for inactive or pending tokens and escalate to CRM. • Answer incoming calls, respond to general inquiries, log into the ERP System and assign to the right person with accurate notes and details. • Maintain a clean, organized, and presentable reception area always. • Report daily token delays, issues, and unusual cases to the Customer Relations Manager. • Handle customer feedback and immediately inform the Customer Relations Manager about complaints or service concerns. • Registration of all the calls received through the bright-call and assigned to the relevant department till the system automated the calls integration. • Sending and receiving couriers, if and when required. • Performing any other tasks or responsibilities assigned by management as required. • Excellent verbal and written communication skills. • Strong customer service and interpersonal skills. • Good organizational and multitasking abilities. • Basic computer proficiency, including ERP/CRM systems and Microsoft Office.