Own field service delivery for one emirate, line-managing the field engineer population in that zone and acting as the local client interface. One position per emirate across Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
KEY RESPONSIBILITIES
• Line-manage all field engineers in the assigned emirate across all five site tiers.
• Own zone-level SLA performance, dispatch effectiveness, first-time fix rate and ticket ageing.
• Manage rosters, leave, relief pool requests and absence cover for the zone.
• Act as escalation point for school principals and office heads within the emirate.
• Conduct site quality audits and engineer performance reviews against defined standards.
• Own the zone spares position in coordination with Stores and National Logistics.
• Coordinate zone response during major incidents and examination periods.
• Drive engineer capability development, coaching and technical upskilling.
• Report zone performance, risks and resource constraints into the Field Management function.
• Own asset and CMDB data accuracy for all sites in the zone.
REQUIRED TECHNICAL SKILLS
• Proven field team leadership across a distributed geography.
• Strong technical baseline across Windows Server, EUC and networking sufficient to credibly support and assess engineers.
• Stakeholder management with government or education customers.
• Workforce scheduling and resource planning.
• ITSM reporting and performance analysis.
• ITIL Foundation.
KEY RESPONSIBILITIES
Line-manage all field engineers in the assigned emirate across all five site tiers.
Own zone-level SLA performance, dispatch effectiveness, first-time fix rate and ticket ageing.
Manage rosters, leave, relief pool requests and absence cover for the zone.
Act as escalation point for school principals and office heads within the emirate.
Conduct site quality audits and engineer performance reviews against defined standards.
Own the zone spares position in coordination with Stores and National Logistics.
Coordinate zone response during major incidents and examination periods.
Drive engineer capability development, coaching and technical upskilling.
Report zone performance, risks and resource constraints into the Field Management function.
Own asset and CMDB data accuracy for all sites in the zone.
REQUIRED TECHNICAL SKILLS
Proven field team leadership across a distributed geography.
Strong technical baseline across Windows Server, EUC and networking sufficient to credibly support and assess engineers.
Stakeholder management with government or education customers.
Workforce scheduling and resource planning.
ITSM reporting and performance analysis.
ITIL Foundation.
Is this role a fit for you?
Upload any CV — a short AI chat builds your profile, scores how well you fit roles like this across the Gulf, and tailors an ATS-ready CV to each. Free to start. No job promises — you always apply yourself.
Client of Exceed IT Services · Abu Dhabi - United Arab Emirates
Listing aggregated from naukrigulf. Built for the Gulf. No job or interview promises — we make your search faster and your CV stronger.
UnfairJobs is an AI career assistant. Job listings here are a free index of public postings — we never charge employers or sell listings, and you always apply yourself, on the original posting.
