Wellness Manager

Key Responsibilities Operational Supervision & Quality Assurance: • Oversee daily operations of the spa, fitness center, recreation areas, and wellness facilities, ensuring seamless service delivery. • Conduct regular inspections of treatment rooms, wellness areas, and recreational facilities to ensure adherence to Raffles & Fairmont brand standards. • Ensure all wellness facilities are fully operational, safe, and guest-ready at all times. • Monitor proper usage, maintenance, and inventory of spa products, equipment, and retail items. • Ensure all treatments and services are delivered in line with approved protocols and quality standards. Guest Experience & Service Excellence: • Deliver exceptional, personalized wellness journeys aligned with ultra-luxury guest expectations. • Ensure all wellness touchpoints reflect attention to detail, ambiance, and sensory experience. • Respond promptly and professionally to guest feedback, requests, and concerns. • Coordinate bespoke wellness experiences, including VIP arrangements, private sessions, and special occasions. • Support service recovery efforts through immediate corrective actions and follow-through. Team Leadership & Development: • Lead, coach, and inspire the spa, fitness, and recreation team to uphold Raffles service culture and Heartist values. • Conduct daily briefings to communicate operational priorities, guest movements, and service standards. • Provide structured training, mentoring, and continuous feedback to ensure high performance. • Support recruitment, onboarding, scheduling, and attendance monitoring of the team. • Drive a culture of engagement, accountability, and continuous improvement. Coordination & Communication: • Liaise closely with Front Office, Guest Relations, Housekeeping, Engineering, and F&B to ensure seamless guest experiences. • Coordinate wellness offerings with other departments to create integrated luxury experiences. • Ensure accurate communication of guest preferences, bookings, and special requirements. • Report maintenance issues, equipment faults, and safety concerns promptly. Commercial & Financial Performance: • Drive revenue across spa treatments, retail products, memberships, and wellness programs. • Monitor performance indicators such as treatment utilization, retail conversion, and guest satisfaction scores. • Support budgeting, forecasting, and cost control initiatives. • Identify opportunities for upselling, cross-selling, and experience enhancements. Standards, Safety & Compliance: • Enforce grooming, hygiene, and safety standards in all wellness areas. • Ensure compliance with hotel policies, Saudi regulations, and health & safety requirements. • Maintain confidentiality of guest information and uphold privacy standards. • Ensure adherence to sustainability and environmental practices aligned with brand values.Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia s extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world s most discerning travelers.Qualifications • Minimum 4 6 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment. • Previous supervisory or managerial experience in spa, recreation, or wellness operations is required. • Diploma or Degree in Hospitality, Wellness, Spa Management, or related field is an advantage. • Pre-opening experience is highly desirable. Skills & Competencies: • Strong leadership and team management capabilities. • Excellent attention to detail and service quality orientation. • Strong commercial awareness and ability to drive revenue. • Effective communication and stakeholder coordination skills. • Strong organizational, planning, and problem-solving abilities. • Familiarity with spa systems, booking platforms, and property management systems is an advantage. Personal Attributes: • Passion for wellness, luxury hospitality, and guest experience. • Calm, composed, and professional under pressure. • Guest-centric mindset with a strong sense of ownership. • Flexible and adaptable to a remote destination environment. • High level of integrity, discretion, and reliability. • Minimum 4 6 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment. • Previous supervisory or managerial experience in spa, recreation, or wellness operations is required. • Diploma or Degree in Hospitality, Wellness, Spa Management, or related field is an advantage. • Pre-opening experience is highly desirable. Skills & Competencies: • Strong leadership and team management capabilities. • Excellent attention to detail and service quality orientation. • Strong commercial awareness and ability to drive revenue. • Effective communication and stakeholder coordination skills. • Strong organizational, planning, and problem-solving abilities. • Familiarity with spa systems, booking platforms, and property management systems is an advantage. Personal Attributes: • Passion for wellness, luxury hospitality, and guest experience. • Calm, composed, and professional under pressure. • Guest-centric mindset with a strong sense of ownership. • Flexible and adaptable to a remote destination environment. • High level of integrity, discretion, and reliability.