Watch Officer (NOC) - Secret Clearance

Overview The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer. The Watch Officer shall supervise the operation of the automation systems comprising the NOC. The Watch Officer shall perform and oversee high-level network performance and fault management under the technical guidance and direction of the RCC-SWA, for networks and network segments to include individual circuits and network components. The position possesses technical expertise in both systems architecture and network design. Watch Officers may be called on to participate in and lead design and implementation projects as required. Program: OMDAC-SWACA. The Watch Officer manages, monitors, and maintains situational awareness of all networks and systems under the responsibility of the NOC and will be responsible for resolving issues, tracking, and reporting progress through complete resolution. The candidate will also be responsible for providing operational support to users within the AOR for managing, monitoring and maintaining situational awareness of the networks and systems under NOC responsibility. The position analyzes and troubleshoots networks, to include network security policies and procedures, network performance tuning and trending analysis and opens trouble tickets. The role generates reports and updates trouble tickets as required. Responsibilities • Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the NOC. • Single point of contact for all communications needs and perform Enterprise services as required. • Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required. • Schedules and prioritizes individual workload, and provides status of tasking to the NOC Chief Watch Officer as is required. • Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services). • Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion. • Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed. • Works closely with all entities to ensure tickets are updated accurately and with the current information. • Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the NOC. • Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section. • Takes guidance and direction from NOC Chief/Watch Officer if service request is beyond scope of the NOC. • Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress. • Assists in preparing and presenting networks and systems outage reports for the NOC to various agencies. • Assists in monitoring and tracking all networks and systems under the responsibility of the NOC and assist in completing outage trend analysis reports. • Assists in providing operational status reporting to the RCC-SWA relating to network operations. • Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures. • Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions. • Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data. • Additional requirements may vary depending upon location. • Working environment will be 90% indoor, 10% outdoor. • Performs other duties and assignments as required. Qualifications Education / Certifications: One year related experience may be substituted for one year of education, if degree is required. • High school diploma required or equivalent. • This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: Security Clearance: • Requires an active Secret Clearance. Baseline: • Cisco: CCNA: Certified Network Associate - Security • Cisco: CCNP: Certified Network Professional - Security • CompTIA: A+ ce • CompTIA: CASP+ ce: Advanced Security Practitioner • CompTIA: CySA+ ce: Cybersecurity Analyst • CompTIA: Network+ ce • CompTIA: Security+ ce • CompTIA: SecurityX ce • GIAC: GCED: Certified Enterprise Defender • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler • GIAC: GICSP: Industrial Cyber Security Professional • GIAC: GSEC: Security Essentials • ISACA: CISA: Certified Information Systems Auditor • ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional • ISC2: SSCP: Systems Security Certified Practitioner Computing Environment (CE): • CompTIA: Server+ • Microsoft: 365 Certified: Enterprise Administrator Expert • Microsoft: 365 Certified: Messaging Administrator Associate • Microsoft: 365 Certified: Security Administrator Associate • Microsoft: Certified: Azure Administrator Associate • Microsoft: Certified: Azure Database Administrator Associate • Microsoft: Certified: Azure Security Engineer Associate • Microsoft: Certified: Azure Solutions Architect Expert • Microsoft: Certified: Identity and Access Administrator Associate • Microsoft: Certified: Information Protection Administrator Associate • • Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience. • 7 years experience in telecommunications sector. • Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage. • Experience with a customer service-oriented company. • Supervisory/Budgetary Responsibilities: • At least two years of supervisory or lead experience is preferred. • The Watch Officer (WO) performs duties as a shift supervisor and shall be the senior NOC person in the absence of the Chief Watch Officer. • Update proprietary applications regarding: • Update section employee daily status, leave, sick, on site, etc. • Verify and track accomplishment of section monthly or quarterly safety and compliance training. • Purge section employee expired certifications. • Verify section employee compliance training in Virtual Training Record. • Verify section vehicle logs are being kept accurately and uploaded. • Ensure section personnel are maintaining their 8570 / 8140 certifications. • Review weekly training compliance reports for accomplishment prior to suspense. • Review and approve leave forms ensuring before approval all compliance training is current. • Coordinate transportation and integration of new and returning employees. • Document and promptly counsel poor performance and policy violations. • Enforce all V2X, GO 1, and dress code policies. • Provide annual employee appraisal feedback in a professional and constructive manner. • Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. • Ensure the safety of personnel and monthly safety inspections are properly conducted. • Communicate effectively up and down the chain of command. • Manage work schedules.