Security Supervisor

POSITION PURPOSE As our Overnight Safety & Security Supervisor, you will support our Security Manager in enhancing the safety and security of our property, improving team performance, and ensuring consistent oversight of the department s overnight operations. You will lead nightly safety and security operations, ensure compliance with established protocols, and serve as a vital leader within the department. ESSENTIAL FUNCTIONS Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following: • Lead the Overnight Safety and Security team, ensuring uninterrupted safety and security operations and aligning efforts with departmental objectives, safety protocols and company policies • Conduct routine patrols to maintain a safe environment for guests, employees, and property assets. • Monitor and address safety hazards, security risks, and unauthorized activities. • Assist the Night Manager during emergency situations by conducting drills and managing real-time incidents. • Respond to incidents promptly and oversee the coordination of emergency responses, acting as the point of contact • Administer first aid/CPR when necessary and coordinate with emergency medical services. • Provide guidance to guests and employees during emergencies, ensuring safety and order. • Oversee and monitor CCTV, alarm systems, and secure access points to maintain comprehensive surveillance. • Conduct and document key control audits while safeguarding sensitive information. • Ensure compliance with local and corporate safety regulations, including fire safety standards and liquor laws. • Assist with scheduling and labor management • Investigate safety and security incidents involving guests or employees, including collecting information, documenting findings, and producing detailed, confidential reports. • Maintain consistent documentation of incidents, audits, and patrols and ensure a seamless handover to relevant parties. • Manage disturbances and resolve conflicts in accordance with company policies. • Address guest complaints with professionalism and issue trespass notices when appropriate. • Train, coach, and mentor team members to enhance performance and build capacity. • Facilitate regular team meetings to review safety protocols, operational updates, and department goals • Address guest service needs promptly while prioritizing safety and security. • Foster positive relationships with team members and other departments to ensure collaboration in problem-solving. • Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests. • Focus attention on guest needs, remaining calm and courteous at all times. • Promote and enforce health and safety awareness and emergency procedures. • Follow hotel and departmental policies, procedures and service standards. • Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings. • Actively participate and promote the Fairmont Kea Lani, Maui s environmental program and department specific initiatives in working towards sustainable operations. • Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty.Company Description Your experience and skills include: • Previous experience in a Security role is required • Previous Safety experience is required most preferred in hospitality industry . • Valid Advanced Level First Aid is an asset • Experience in fire fighter training, WHMIS and/or other safety courses is an asset • Excellent communication and organization skills in Arabic & English. • Proficient in Microsoft Office applications, specifically Word and Excel • Proven ability to manage and prioritize critical tasks and work well under pressure & stressful situations • Ability to deal effectively with the public in conflict situations • Highly responsible, flexible and reliable • Ability to work well under pressure in a fast-paced environment • Ability to work cohesively with fellow colleagues as part of a team with minimal supervision • Ability to focus attention on guest needs, remaining calm and courteous at all times