UAE National | Service Advisor | Al-Futtaim Automotive | Toyota/Lexus

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty. • Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management. • Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time. • Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise. • Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores. • Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience. Required Skills To Be Successful: • Customer relationship management and retention strategies. • Effective communication and multilingual capabilities (English and basic Arabic). • Technical proficiency in automotive service processes. • Financial acumen for upselling and achieving revenue targets. What Qualifies You For The Role: • Diploma or Bachelor of Automobile/Mechanical Engineering. • 3 to 5 years of overall experience in the automotive industry, preferably in a similar service role. • Working knowledge of MS Office and SAP; proficient customer handling skills; good communication skills and ability to converse in English and basic Arabic; technical proficiency in automotive service processes. • Customer-oriented with excellent interpersonal skills, honest, responsible, culturally sensitive, and a strong team player.