UAE National | Guest Relations Officer | Al-Futtaim Automotive | Honda

Sales Achievements • Achieve monthly unit sale targets by guiding customers through a structured sales journey. • Maximize retained gross margins on unit sales to maintain branch profitability. Product Sales • Achieve monthly Finance and Insurance (F&I) product sales targets. • Achieve the set trade-ins and Dealer Installed Options (DIO) accessories sales targets. Customer Engagement • Promote effective referrals to Showroom Managers for 100% second facing to enhance revenue and customer satisfaction metrics (NPS/CSV). • Ensure capture and management of customer data in C4C system for accurate tracking and follow-up. Lead Management • Manage and convert leads from various channels (Tel/Web/Walk-in) to achieve a minimum 25% conversion rate. • Enhance personal and professional growth by attending sales meetings and training sessions. Required Skills To Be Successful: • Strong negotiation and sales skills. • Proficiency in Microsoft Excel and data management tools. • Excellent written and verbal communication abilities. • Ability to multitask and develop strategic action plans. What Qualifies You For The Role: • Minimum of Bachelor's degree. • 2 years of sales experience, preferably in the automotive industry. • Proficiency in written and spoken English; Arabic is preferable. • Strong negotiation and upselling skills, with the ability to influence customer choices.