UAE National | Guest Relations Officer | Al-Futtaim Automotive | DZ&YW

• Welcome all showroom visitors, log reasons for visit, and forward to relevant team members. • Provide excellent and delightful customer experience as per company policy and procedures. • Resolve customer queries promptly within company guidelines and escalate to higher levels if necessary. • Attend to customer needs, understand their requirements, ensuring maximum enquiries are handled and responsibly forwarded. • Log all visits including time, date, and visitor details. • Maintain up-to-date knowledge of personnel and procedures through initial induction and regular training. • Deliver warm welcomes to all walk-in customers quickly and efficiently, coordinating with employees and customers. Required Skills To Be Successful: • Excellent English communication skills. • Strong customer relationship management skills. • Ability to engage with customers easily and build rapport. • Proactive attitude with a hardworking and motivated approach. What Qualifies You For The Role: • High school diploma or equivalent. • Minimum of 2 years in a customer-facing role. • Proficiency in English; knowledge of Arabic is an advantage. • Understanding of IT systems is beneficial.