Territory Senior Account Manager

Key Activities 3PL Operational Support: • Support day-to-day 3PL account operations in the Eastern Province to maintain an adequate balance between rider supply and delivery demand. • Assist in onboarding and activating new 3PL partners to support regional fleet expansion and coverage goals. • Monitor 3PL operational KPIs, SLAs, and performance metrics, highlighting gaps to senior team members. • Assist 3PL partners in resolving routine operational issues, logistics obstacles, and account inquiries. • Review 3PL billing accuracy, assist in invoice validation, and track payment releases in coordination with Finance. Partner Engagement & Retention: • Participate in operational touchpoints with 3PL partners in the Eastern Province to build strong working relationships and improve vendor retention. • Gather operational feedback from 3PL vendors to help identify areas for workflow and communication improvements. • Support the communication of operational updates, safety guidelines, and standard operating procedures to 3PL partners. • Monitor daily 3PL compliance with HungerStation s Code of Conduct and operational standards. Governance and Resilience • Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. • Support the communication of operational updates, safety guidelines, and standard operating procedures to 3PL partners. • Monitor daily 3PL compliance with HungerStation s Code of Conduct and operational standards. • Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. • Uphold a high-performance working environment and promote HS s Values. Knowledge and Experience • 2 - 4 years of experience in logistics, 3PL coordination, fleet management, or last-mile operations. • Experience in tracking 3PL performance, SLA compliance, and fleet supply metrics. • Basic exposure to invoice tracking, billing verification, and data reporting. • Strong problem-solving, communication, and coordination skills. Education and Certifications • Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a related field.