Launch Territory & Special Zones Assistant Manager

Key Accountability Areas 3PL Management & Operations Support: • Acquire and onboard new 3PL companies to fulfill evolving supply and business needs. • Monitor 3PL operational KPIs and daily performance metrics to maintain service levels. • Provide day-to-day operational support to 3PL suppliers to resolve field issues and delivery obstacles. • Validate 3PL invoices, verify deliverable completion, and coordinate payment releases with Finance. • Manage supply and demand equilibrium within assigned territories to ensure operational efficiency. • Analyze future capacity requirements to proactively activate supply resources on schedule. • Streamline Service Level Agreement (SLA) operational processes for 3PL supplier requests. • Maintain effective working relationships with external suppliers to support smooth logistics operation. Special Projects Execution: • Manage assigned special logistics projects and regional initiatives under managerial guidance. • Align cross-functional teams and corporate departments to ensure smooth project execution. • Track project timelines, scope, cost metrics, and deliverables against quality standards. Change Management: • Support stakeholder readiness by assisting in training, workshops, and supplier communications during process changes. • Prepare participating teams and partners for operational shifts to maintain high morale and minimal disruption. • Review operational change issues and recommend proper initiatives to maintain a productive work environment Stakeholders Management: Establish and maintain working relationships with key internal and external stakeholders. Act as an operational representative with local and international stakeholders as directed by the Manager. Budget Utilization: • Provide functional inputs to the budgeting process during the planning cycle. • Monitor utilization of allocated operational spend and report on budget progress and challenges People Management • Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. • Participate in the identification and recruitment of key talents for the function. • Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. • Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives. Governance and Resilience • Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. • Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. • Uphold a high-performance working environment and promote HS s Values. QUALIFICATIONS/REQUIREMENTS Knowledge and Experience • 4 - 6 years of experience in logistics, 3PL vendor management, fleet operations, or last-mile delivery. • Proven track record in monitoring 3PL performance, supply acquisition, and fleet KPIs. • Hands-on capability in project coordination, SLA management, and invoice verification. • Strong problem-solving, critical thinking, analytical, and negotiation skills Education and Certifications • Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required. Education and Certifications • Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required.