Telephone Operator (Arabic Speaker)

Job Description • Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up. • Receive each guest call in a professional and friendly manner. • Achieve Quality Audit result of 95% and above through consistent documented trainings. • Achieve the highest Guest Satisfaction measured by TRUST YOU platform. • Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time. • Check Hotel situation, occupancy, functions, groups, VIPs. • Show fullest cooperation and respect within the team and other departments • Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example. • Builds mutual trust, respect, and cooperation among team members. • Maintain effective communication with all related department to ensure smooth service delivery. • Handle every query in a polite and courteous manner and exceed guest expectations. • Ensure guests are greeted by name upon calling as per Rixos Standards. • Maintain an up-to-date knowledge of the hotel and local services. • Telephone lists are continually updated. • Complete management's long distance call vouchers and record them on the traffic sheet. • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard. • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls Qualifications • 1-2 years of experience • Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. • Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position. • Fluent in Arabic and English , Any additional language will be an advantage .