Team Leader

Key Responsibilities • Allocate work orders to technicians based on workload, skills, and operational priorities. • Monitor technicians' productivity, attendance, and accurate clocking of individual work operations. • Ensure repairs are completed within agreed timelines without compromising quality. • Coordinate with Service Advisors to clarify work orders, communicate repair requirements, and ensure smooth workshop operations. • Provide hands-on technical support, guidance, coaching, and mentoring to technicians. • Investigate repeat repairs and customer concerns, conducting inspections, road tests, and diagnostic assessments where required. • Ensure technicians follow manufacturer repair procedures, workshop manuals, and appropriate tool-use guidelines. • Translate customer concerns into clear and accurate technical work instructions. • Liaise with the manufacturer for technical assistance and required reporting. • Monitor repair quality, conduct quality checks where authorized, and ensure all work performed and defects identified are accurately documented. • Report quality concerns, tooling requirements, resource constraints, and lost time to the Workshop Manager promptly. • Promote workplace safety, environmental compliance, and the protection of customers' vehicles and property. • Support Service Advisors with initial diagnostics and vehicle handovers when required. • Maintain an organized and disciplined working environment to maximize workshop efficiency and minimize downtime. Qualifications & Experience • Bachelor's degree or Diploma in Automotive, Mechanical Engineering, or a related technical field. • Minimum 4 years of relevant automotive workshop experience, preferably as a qualified technician with leadership responsibilities. • Relevant technical certifications or professional qualifications are required. • Strong technical knowledge of vehicle diagnostics, repair procedures, and workshop operations. • Ability to lead and support technicians while working independently with minimal supervision. • Strong organizational and prioritization skills, with the ability to balance productivity and repair quality. • Excellent verbal and written communication skills. • Fair-minded, positive, and professional attitude with strong problem-solving abilities. • Computer literacy and proficiency in Microsoft Office and workshop management systems. • Valid driving licence. Why Join Ali & Sons? • Established Automotive Group: Become part of a well-established UAE organization representing recognized automotive brands. • Professional Development: Enhance your technical expertise and leadership capabilities in a professional workshop environment. • Collaborative Team Culture: Work alongside experienced automotive professionals committed to quality and customer satisfaction. • Career Growth: Build your career through hands-on leadership experience and opportunities for continued development. • Operational Excellence: Make a meaningful contribution to workshop productivity, service quality, and customer experience.