TCC Liaison Officer

Job Description Overview The TCC Liaison Officer plays a vital role in ensuring seamless coordination between the Transportation Control Centre (TCC) and operational teams during the Operations & Maintenance (O&M) phase of the metro project. This role is essential for maintaining smooth traffic management, timely incident response, and effective communication across all stakeholders involved in metro operations. Your role • Facilitate coordination between the Transportation Control Centre (TCC) and operational teams to ensure efficient traffic management and operational continuity. • Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions. • Support the TCC in real-time monitoring, dispatch coordination, and operational decision-making. • Ensure accurate and timely information flow between control center personnel and field teams. • Assist in the development and implementation of incident management protocols and response strategies. • Collaborate with O&M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards. • Bachelor s degree in Transportation, Traffic Management, or a related discipline. • Minimum 5 years of experience in transportation management systems, preferably within metro or urban rail environments. • Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams. • Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings. • Familiarity with control center technologies, dispatch systems, and incident tracking tools. • Experience in metro or railway infrastructure projects. • Ability to work in a 24/7 operational environment with flexibility and responsiveness.