Support Implementation Engineer - Bahrain / Jordan

• Implement and install solutions on the customer's test and production environments. • Work onsite and offsite to troubleshoot and diagnose customer reported issues • Act positively and respond promptly to the customer’s requests/tickets. • Prepare, review and ensure accuracy of technical documentation. • Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely. • Document customer problems and resolutions • Perform any other job-related duties incidental to the work. • Conduct Product Training onsite and remotely. • The ideal candidate will be an Implementation Consultant with minimum 5 years of experience in software support, maintenance, integration and customization. • Responsibilities include installations, upgrades, troubleshooting, problem resolution, customization, bug fixing and end user support in SaaS/On-Prem environment. • Clear and effective communication, presentation and relationship skills are essential. • This role will give you the opportunity to travel and work at various customers' sites across the globe, meeting new people, learning about new cultures while doing your job